The Edinburgh Festival Fringe website (www.edfringe.com, including, without limitation, tickets.edfringe.com, edfringe.com/shop, registration.edfringe.com, fringemaker.edfringe.com, inspiration.edfringe.com, www.fringeworldcongress.co.uk, www.worldfringeday.com and other websites owned or controlled by us, from time to time) (the "Website") and the Fringe mobile app for iPhone and Android (the "App") are maintained by the Edinburgh Festival Fringe Society, a company limited by guarantee and incorporated in Scotland (No SC 046605, Registered Charity No SC 002995) which sells tickets for the Edinburgh Festival Fringe, and the Festival Fringe Trading Limited, trading as Edinburgh Festival Fringe Shop, incorporated in Scotland (No SC 130813, VAT registration number 171 276 804) which sells goods. Please remember that throughout the terms that follow, when we mention ‘we’, ‘us’, ‘our’, etc, we mean Edinburgh Festival Fringe Society Limited ("EFFS") and/or Festival Fringe Trading Limited ("FFTL") (as applicable). When we refer to ‘you’ we mean the user and/or browser of the Website or App and those persons, organisations or companies registering a show for the Edinburgh Festival Fringe.
Our principal place of business is at 180 High Street, Edinburgh, EH1 1QS. You can email us at firstname.lastname@example.org. The main telephone number for our office is 0131 226 0026.
FFTL is the data controller in respect of the collection of personal information relating to the purchase of goods from the Website, and EFFS is the data controller in respect of all other personal information collected including the purchase of tickets. Both can be contacted at the address above.
You are not required to provide any personal information in order to access the majority of the content available on the Website or App. We do, however, require you to supply certain personal details when you register with us or make a purchase from the Website or App, in order to process your transaction and/or fulfil your order. This information includes;, name, address, email address and payment details.
We will also collect and process any personal data supplied by you in connection with your use of registration.edfringe.com when registering a show at the Festival Fringe (for further information on this, please see the "How will my data be used when registering for a show?" section of this policy).
To become a member of the Fringe Society we require your name, address and contact information as set out in our forms, which will be stored on our secure server and used to send your essential election communications.
We will also ask you for information when you enter a competition or promotion sponsored by us, interact with tools, services or games we produce, and if you report a problem with the Website; typically your name and contact information that you supply us with, such as your email address or phone number.
We may also collect information about your computer, the mobile telephone and/or handheld device on which you are using the App or Website, including where available your IP address, operating system and browser type, mobile network information as well as the mobile telephone or handheld device's telephone number, for system administration and to report aggregate information about users' browsing actions and patterns (from which users cannot be identified).
In respect of users of the App and mobile website, we will also collect details of your network-based location in order to enable the "Near me now" (and/or any other, similar location services) and map functions which show you which shows are on near your current location.
We may also collect other information provided by you at the time of registering to use the App.
When you are purchasing tickets through the App or tickets and/or goods through the Website we will store your personal data (including, for the avoidance of doubt, your payment details) under your account for any future payment made by you in relation to tickets and/or goods. Your payment details will be stored by our payment processing provider in the form of an encrypted token and processed by our payment processing provider only where you purchase tickets and/or goods. You can choose to remove any stored payment details from the App or Website, at any time, by selecting the "Remove Card as a Payment Option" option under your account.
The token containing your payment details remains (in its encrypted format) within our payment processing provider's secure network, in compliance with data protection legislation and any other applicable laws, regulations or standards, until it expires (cancellation or expiration of card) as dictated by the payment processing provider. Your payment details (on the Website or App) are stored as a secure encrypted token within the payment processing system for the purpose of ‘one-click’ payment processing. Payment details stored for the purpose of ‘one-click’ purchasing on our Website or App are processed by staff or suppliers in its encrypted format only and it is not possible for any staff or supplier to revert tokens back to live data. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website or App; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
The legal basis upon which we rely for using information held about you is primarily for the performance of a contract between us, or in anticipation of entering into a contract with us, e.g. to provide you with products and services that you have asked for. This includes:
If you do not provide us with your information, we may not be able to provide services to you. We will let you know about this at the appropriate time.
We have an annual programme of research to help us understand our audiences and your experience of attending the Fringe. This includes (but is not limited to) an online survey. All bookers will be invited to participate in the research but are under no obligation to take part. Full details of the processes are provided when you are invited to participate. All research is carried out according to Market Research Society guidelines.
We will also collect and analyse aggregate data on purchases, buying patterns and audience trends to inform research and service design.
We will not sell, trade or rent your personal information to others unless you have given us your permission. With your permission we will only share your information with carefully chosen, reputable and trustworthy third parties. We do provide aggregate statistics about our customers, sales, traffic patterns and related Website information to reputable third-party vendors, but these statistics will include no personally identifying information. We may disclose your personal information to third parties:
This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. In the instance of stored payment details, we will send your data to our payment processing provider for encryption. The encrypted token is stored within our payment processing provider's secure network in compliance with data protection legislation and any other applicable laws, regulations or standards. When a payment request is made against this encrypted token we will send a request for confirmation of payment to the payment processing provider for the purposes of fraud protection and credit risk reduction. The encrypted token will be processed only where you purchase tickets and/or goods. Where you are a foreign national we may provide the UK Border Agency with confirmation of your nationality, passport/identity card numbers and other personal information relating to you that has been collected or processed when registering for a show.
Where your details are stored on the system and you are linked to a particular organisation, venue or show, the administrators of that organisation, venue or show may be able to see your name and contact details. In addition, except where you have opted for your profile to be private (which you can do during the registration process (or at any other time by going to the edit profile page) by answering the following question in the affirmative 'Click here if you would like to opt out of appearing in the contact searches?'), all other users of the system will be able to:
If your name and contact details have been identified as a contact associated with a venue, these may be displayed on the Website. If you have been identified as a contact for a particular show, your name and contact details may be used in show and venue proofs. We may ask you to give your permission to pass on the contact details for your nominated media and arts personnel provided by you to accredited media and arts industry professionals. You may withdraw your consent to our use of your data in this way at any time by emailing email@example.com.
Where you submit bank account details via the Website these will only be visible to us, or to any individual who you have granted 'Organisation Administrator'. We will use such details only for the purposes of paying you any box office takings or other sums due by us to you and we will not pass these details to any third parties.
By subscribing for Fringe updates, you agree to receive from us (but only us) emails detailing news, special offers, announcements and competitions. You can unsubscribe from this service easily, and at any time, by using the link provided at the bottom of the email you are sent.
We will retain your data for as long as we have a relationship with you, e.g. for supplying services to you, or otherwise providing you with information about services you request. Full details of the uses of data are set out above at “How will we use your information?” We may also need to retain your information beyond the term of our relationship for legal reasons, specifically to evidence the relationship between us. We will delete information when we no longer require to evidence our relationship. If you would like specific information about you deleted or removed, please refer to “Your rights” below.
You have a number of information rights that are provided for by data protection laws. These rights include:
You can also exercise any of these rights at any time by contacting us at firstname.lastname@example.org and we will process such requests in accordance with applicable data protection laws within one month from receipt of your request. We will contact you as appropriate, to explain how we have complied with your request.
If you are not satisfied with the way we have handled any processing of your personal data, please contact us at admin@edfringe,com. You should be aware that you have the right to complain to the Information Commissioner’s Office (“ICO”) about the way organisations handle your information. They can be contacted on 0303 123 1113, or you can access their website which contains helpful information about the various rights you have. Please refer to https://ico.org.uk/concerns/.